Refund Policy
This policy applies to all UltraOne licences. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders, so refunds are paid by Paddle.
14-day refund
You can ask for a full refund within 14 days of purchase, for any reason. Email support@ultraone.co with your order number, or reply to your Paddle receipt.
After 14 days
If the software does not work as described and we cannot fix it, we will refund the unused part of your licence fee.
Renewals
You can cancel renewal at any time before the renewal date and you will not be charged again. If a renewal is charged by mistake, tell us within 14 days and we will refund it in full.
How refunds are paid
Refunds go back to the original payment method, usually within 5 to 10 working days. When a refund is issued, the licence for that period ends.
Your legal rights
This policy does not affect your statutory rights.